FAQ’s 4

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Cancellation of Registration
•    I am not yet sure if I can definitely attend the conference. Is it okay for me to register now and then cancel later, or just not turn up at the conference?
No, if you are not sure that you can attend, do not register at this stage. Cancellation terms and conditions apply to your registration from the moment that you submit your signed registration form to us, as we will then be holding a place at the conference specifically for you. The conference organisers incur prepaid costs for each place booked, for example for your conference catering and for conference materials, regardless of whether you ultimately attend or not, which is the reason for the cancellation charge. In addition if you book a place, and the conference becomes fully booked, you will be preventing someone else from attending the conference. Please refer to the Registration Information section of the conference website for the specific cancellation terms. Depending on when you cancel your place, you will be asked to pay 10%, 50% or 100% of the registration fee due. 100% cancellation charges apply if you book a place but do not attend the conference. This also applies if you have not yet pre-paid but you cancel or do not attend (you will still be asked to pay the applicable cancellation charge).

•    I have to cancel my place at the conference. Can a colleague attend in my place?
This is usually not a problem. Please inform the Conference Secretariat in writing of your details, plus the contact details of the person who will be attending in your place. A substitution can then be made, and no extra charge or cancellation penalty is incurred.

•    I have to cancel my place at the conference completely, and no one else from my organisation can attend in my place. What do I need to do?
Please contact the Conference Secretariat in writing in order to cancel the place fully. Cancellation terms will apply, and the cancellation charge will depend on the date of your cancellation – please refer to the Registration Information section of the website for details.

•    I need to cancel my place. Do you need to know the reason for my cancellation?
Not necessarily. Unfortunately, the cancellation terms outlined in the Registration Information section of the website apply regardless of the reason for your cancellation.

•    I need to cancel, but it is too late to get any sort of refund of my fee. Is it okay for me to just not turn up at the conference?
We would prefer that you inform the Conference Secretariat in writing of your cancellation for our records, regardless of whether you are due a refund or not.

•    I registered to attend the conference, but now I can’t attend. I haven’t paid yet, and I have not received confirmation anyway, so is it okay if I just don’t turn up?
No, if you are unable to attend, you must let the Conference Secretariat know in writing. Cancellation terms and conditions apply to your registration from the moment that you submit your signed registration form to us, as we will then be holding a place at the conference specifically for you. This is regardless of whether you have received your confirmation documents and is regardless of whether you have paid or not. If you have not received your confirmation documents, please let us know. Please refer to the Registration Information section of the conference website for the specific cancellation terms. Depending on when you cancel your place, you will be asked to pay 10%, 50% or 100% of the registration fee due. 100% cancellation charges apply if you book a place but do not show up at the conference. This also applies if you have not yet pre-paid but you cancel or do not attend (you will still be asked to pay the applicable cancellation charge).